One support platform across every location
Mova Desk gives franchise networks centralized control and consistent standards while giving each location the tools they need to serve customers well.
The franchise support problem
Franchise networks face a unique challenge: support needs to be consistent enough that every customer gets the same quality experience, but flexible enough that each location can serve their local market. Most tools force a choice between the two.
Mova Desk is multi-tenant by design — built on a strict organization isolation model. Network operators set the standards; each location operates within them.
Designed for distributed operations
Multi-location ticket routing
Tickets automatically route to the right franchisee inbox based on location, brand, or customer segment.
White-label branding
Present a consistent branded support experience across all franchise locations with custom branding on Agency tier.
Shared knowledge base
Maintain a central knowledge base with answers that apply across the network — with per-location customization.
Network-wide automation
Set automation rules at the network level that apply across all locations, with local overrides where needed.
Network reporting
See support performance across every franchise location from a single view. Identify top performers and problem areas.
CRM and billing per location
Each location can have its own CRM connection and billing setup while the network stays coordinated.
Scale support across your franchise network
Talk to our team about Agency tier pricing for multi-location deployments.