Help center

Everything you need to get started, configure your inbox, and manage your team.

• Getting started guide
• Ticket lifecycle overview
• Automation rules
• AI agent configuration
• Identity verification setup
• SLA configuration

Full REST API documentation for all 158 endpoints, organized by domain with request/response examples.

• Authentication
• Tickets API
• Contacts API
• Knowledge base API
• Webhooks reference
• Rate limits and pagination

Moving from another platform? Use our native connectors or CSV import to bring your history with you.

• Migrating from Zendesk
• Migrating from Freshdesk
• Migrating from Intercom
• Migrating from Help Scout
• CSV import format
• Communication suppression during migration

Add the Mova Desk embeddable widget to your web app or site with a single script tag.

• Widget installation
• Customizing appearance
• Identity pre-fill
• Knowledge base deflection
• Live chat configuration
• Content Security Policy headers