Everything in one place
Mova Desk covers the full support lifecycle — from first contact to resolution, billing, and reporting — without requiring a stack of integrations.
Your inbox runs itself
Mova Desk's AI reads every incoming ticket and takes immediate action — classifying intent, detecting sentiment, assigning priority, and routing to the right team or agent. The result is zero manual triaging for your team and dramatically faster first response times.
- ✓10-status ticket lifecycle with smart state transitions
- ✓Automatic priority scoring based on sentiment and keywords
- ✓Skill-based and load-balanced routing
- ✓SLA tracking with breach alerts
A full AI team, not just a chatbot
Mova Desk ships with ten specialized AI agents, each focused on a different part of the support workflow. They work in parallel, passing context between each other, so every ticket gets handled intelligently from first touch to resolution.
- ✓Triage agent — classifies and routes on arrival
- ✓Drafting agent — writes a contextual reply for every ticket
- ✓Sentiment agent — tracks tone and escalation signals
- ✓Deflection agent — suggests KB articles before a ticket is created
- ✓Summarization, tagging, translation, coaching, and more
Stop answering the same question twice
Mova Desk's knowledge base is built to deflect tickets before they're created. Articles are surfaced in the widget, via AI, and on a public-facing help site. Custom domains are supported on Agency tier.
- ✓Public KB site with full-text search
- ✓Widget-level article suggestions as customers type
- ✓AI deflection scoring — know which articles save the most tickets
- ✓Custom domain support on Agency tier
Real-time support, built in
The embeddable widget brings live chat, voice calls, and screen sharing to any web app or site — no third-party service needed. All conversations are threaded into the same ticket queue as email and channels.
- ✓Embeddable JS widget (one script tag)
- ✓Real-time chat via WebSockets (Reverb)
- ✓Voice and screen sharing with dual-consent recording
- ✓Presence indicators and typing signals
- ✓Identity verification before sensitive conversations
Rules that scale with you
Build automation rules with 11 trigger conditions and 8 available actions. The conflict detection engine prevents rules from fighting each other, and every execution is logged for auditing.
- ✓11 conditions: status, tag, priority, channel, SLA, and more
- ✓8 actions: assign, tag, close, notify, trigger webhook, and more
- ✓Conflict detection across rules
- ✓Full execution audit log
- ✓5 rules on Starter, unlimited on Growth+
Meet customers where they are
Support conversations can originate from email, Slack, Microsoft Teams, Google Chat, WhatsApp, or SMS — and they all arrive as first-class tickets in Mova Desk.
- ✓Email (SendGrid inbound + outbound)
- ✓Slack — bidirectional thread sync
- ✓Microsoft Teams
- ✓Google Chat
- ✓WhatsApp and SMS
Know who you're talking to
Five verification methods and three enforcement levels let you decide exactly how much trust is required before sensitive conversations can proceed.
- ✓OTP via email or SMS
- ✓Magic link verification
- ✓Shared secret token
- ✓OAuth SSO
- ✓Enforcement levels: optional, recommended, required
Bill for support, directly from your tickets
Time tracking, client accounts, and invoicing are built into the platform. Sync with Stripe, QuickBooks, or Xero to automate your billing workflow.
- ✓Per-ticket and per-agent time tracking
- ✓Client account management
- ✓Invoice generation with line items
- ✓Stripe, QuickBooks, and Xero integrations
Bring your history with you
Six native source connectors let you import tickets, contacts, and knowledge base articles from your existing platform. Communication is suppressed during migration so customers don't receive duplicate messages.
- ✓Native connectors: Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, and Front
- ✓CSV fallback for any other source
- ✓Notification suppression during migration
- ✓Conflict detection and deduplication
Understand your support at a glance
Six report types give you a full picture of team performance, ticket volume, response times, SLA compliance, and AI deflection rates — with CSV export for deeper analysis.
- ✓Volume and trend reports
- ✓First response and resolution time
- ✓SLA compliance tracking
- ✓AI deflection rate
- ✓Agent performance overview
- ✓CSV export on all reports
Ready to transform your support?
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