Support that keeps up with demand
Mova Desk gives customer support teams AI triage, instant draft replies, and a live chat widget — so your team spends time resolving, not routing.
The problem with most support tools
Customer support teams spend a disproportionate amount of time on work that doesn't require a human: sorting tickets by category, deciding who should handle what, writing the same answer for the fifth time this week, and chasing down escalations.
Most tools add more dashboards but don't remove the toil. Mova Desk is built differently — AI handles classification and drafting by default, so your team jumps straight to review and resolution.
Built for support teams who want to move faster
Every feature is designed to reduce the gap between ticket arrival and resolution.
AI triage on every ticket
No more manual sorting. Every ticket is classified, prioritized, and routed the moment it arrives.
Draft replies in seconds
AI drafts a response for every ticket based on context and your knowledge base. Agents just review and send.
Deflect before it becomes a ticket
The widget surfaces relevant articles as customers type — resolving many questions before an agent is involved.
CSAT and response tracking
Track first response times, resolution rates, and team workload from a single dashboard.
Automation for every workflow
Auto-tag, auto-assign, auto-close. Build rules that match your exact process without writing code.
Live chat + email in one queue
Chat, email, Slack, and WhatsApp all land in the same queue — one workflow, no tab switching.
What a typical shift looks like
Tickets arrive from any channel
Email, chat, Slack, and WhatsApp all land in one queue. No forwarding, no copy-paste.
AI classifies and assigns instantly
Triage runs automatically. Billing questions go to billing, technical issues to engineering, and everything is prioritized.
Agents open tickets with a draft already waiting
The AI drafting agent has already written a contextual reply. Review, personalize if needed, send.
Unresolved items escalate automatically
SLA breach alerts and auto-escalation rules make sure nothing sits unanswered.
Give your support team a real advantage
Start free with no credit card required. Your first inbox is ready in minutes.