Keep field teams and customers in sync
From job request to invoice, Mova Desk coordinates support across field technicians, back-office teams, and customers — with no dropped handoffs.
Why field service is a coordination challenge
Field service support spans multiple touchpoints: the customer calls in, a dispatcher routes the job, a technician visits, and billing follows. Each handoff is a chance for something to be lost, delayed, or double-handled.
Mova Desk threads all of it together in one ticket — from initial request to time tracking to invoice — with CRM context and channel-native communication at every step.
End-to-end field service support
Mobile-ready via chat widget
Customers and field agents interact through the embedded widget — works on any device, any browser.
SLA and response time tracking
Define SLA windows per contract or priority tier. Breach alerts fire before a commitment is missed.
CRM-connected contact records
Pull customer and site history from GHL, HubSpot, or Salesforce the moment a ticket arrives.
Status updates via SMS or WhatsApp
Keep customers informed with automated status updates through their preferred channel.
On-site billing
Log time entries per visit and generate invoices directly from the ticket — synced to Stripe, QuickBooks, or Xero.
Field performance reporting
Track response time by region, technician workload, and repeat-visit rates over any time window.
Connect your field team from day one
Start free with no credit card required.