Support that keeps up with your team
Mova Desk combines AI triage, smart routing, and drafted replies into one platform — so your team spends less time sorting and more time solving.
Also available as part of the Mova suite. Bundle with Mova PM and save 20%.
Integrates with the tools your team already uses
Everything your support team needs
AI agents, automation, and real-time chat — designed to work together so you don't have to juggle tools.
AI triage
Every ticket is instantly classified, prioritized, and routed to the right team without lifting a finger.
Drafted replies
AI drafts a contextual reply for every ticket. Agents review, tweak, and send — cutting handle time in half.
Live agent assist
Real-time suggestions appear as agents type, drawing from your knowledge base and past resolutions.
Auto re-routing
Stale or misrouted tickets are detected and reassigned automatically so nothing slips through.
Knowledge base
A public-facing KB that deflects common questions before they become tickets, with AI-powered search.
Live chat
Embedded chat widget with real-time messaging, voice, screen sharing, and dual-consent recording.
How it works
From setup to first resolved ticket in under an hour.
Connect your channels
Link your email inboxes, Slack, Teams, WhatsApp, and more in minutes. Tickets flow in automatically.
Let AI handle the routine
Triage, classification, routing, and draft replies happen instantly. Your team only touches what needs them.
Resolve faster, learn continuously
Analytics and reporting surface what's working. Automation rules improve over time as your team grows.
Desk + PM, better together
Pair Mova Desk with Mova PM for seamless ticket-to-project escalation. Bundle both and save 20% on your monthly bill.
Ready to transform your support?
Start free with no credit card required. Upgrade when you're ready.